Movility is a new way to experience a variety of vehicles without the high cost and commitment of a long-term lease or purchase. It's also a great option for when you only need a vehicle for a few days or weeks.
Movility is currently available in selected domestic US markets with plans to expand to additional domestic US markets.
The weekly cost varies and is determined by several factors including the type of vehicle and where the service is offered. Please download and check the Movility app to see the most current information.
As a Movility member, your 7-day weekly payment includes maintenance, insurance, and roadside assistance.
The only payment required is your initial rental payment.
The application process will take approximately 5 minutes and can be done from your mobile device. You will need your driver's license and your credit card to complete registration. After completing the application, it will take up to 2 days to validate your driver's license and eligibility. When your application is approved, you will receive a notification from Movility.
The application process includes a credit check to determine eligibility. You must have a credit score of 625 or greater to qualify. The credit check is a "soft credit check" and will not affect your score.
You will need to keep your account information up to date. Use the My Account feature in the app to keep track of your information and to update your payment information. To change your driver's license information, simply contact customer service via the app.
There is no guarantee that we will have a vehicle available. If there are no vehicles available in your area, the app will prompt you to join our waiting list. As soon as new vehicles come into our inventory in your area, we will notify you by email and with a notification in the app. Please be patient and check your email for updates about vehicle availability. Vehicles tend to be reserved quickly once they are listed as available. We encourage you to complete the application and obtain pre-approval in advance. This will enable you to reserve the vehicle more promptly upon receiving notification of availability. There is no cost to you for applying for approval.
You can select a vehicle, schedule your pickup, and pay for your rental, all through the mobile app.
All vehicles can be rented weekly. You can renew your rental as frequently as you would like (pending vehicle condition and eligibility).
The 7-day term includes 1,000 miles. If you exceed 1,000 miles in 7 days, your account will be automatically charged an additional $0.15 per mile. However, if you use less than your allotted 1,000 miles in 7 days, your unused miles will automatically roll over if you renew your rental.
Rollover miles are automatically included. If you don't use the included 1,000 miles in your rental period, the unused miles will rollover to your next renewal. For example, if in your current term of your rental you only used 800 miles, you would see that your next term includes 1200 miles before excess mileage charges begin. Rollover miles accumulate for your use as long as you keep renewing your rental. There are no refunds for unused miles and mileage limits will reset when you return your vehicle.
Once approved, you may add an additional driver. Additional drivers will receive a link to become approved. Additional drivers must be a spouse or domestic partner of the primary driver and must meet the program's eligibility requirements.
Allowing someone to drive the vehicle who is not the registered driver or an approved additional driver will automatically disqualify you from our program and makes you personally liable for anything that happens to the vehicle.
To renew your rental, tap the Renew button on the “My Current Drive” screen. From there, you will be able to select a rental term, view pricing, and pay. The renew button will appear when you are within 3 days of your current rental's end date. You will also receive a communication from the Movility app reminding you to renew, or schedule your return.
If you opt not to renew your rental, click the return button in the app. If you choose to return your vehicle you will be prompted to schedule your return.
You are not currently able to schedule a swap for another vehicle through the app. However, we are exploring these options as we continue to grow and expand this service. We will send out an email communicating any new changes or additions to the program so make sure you are subscribed to our email communications.
You will be required to show your driver's license at the time of your pickup. A dealer representative will confirm your identity by inspecting and verifying the validity of your driver's license, explain how the vehicle works, what to do in case of an accident or a breakdown and will answer any questions you may have.
When you drop off the vehicle, a dealer representative will inspect the vehicle and discuss your options for resolving any issues discovered with the vehicle.
During the vehicle inspection you get a chance to report the cleanliness of the vehicle and note any interior or exterior damage. Vehicle inspections help Movility keep vehicles in top shape for you and other members.
If you experience a vehicle break down, call Hyundai roadside assistance service at 800-243-7766. When it is safe to do so, please call the Hyundai customer service line (contact number in app) so they can arrange getting you another vehicle. Calls made to customer service after regular business hours will be responded to at the beginning of the next hours of operation.
Maintenance includes periodic vehicle checks of key systems and components per the manufacturer's recommended schedule. You don't need to keep track of your vehicle's maintenance schedule since Movility has that covered for you. If your vehicle is due for maintenance, Movility will contact you to arrange for a service appointment. If your maintenance reminder light turns on and Movility has not contacted you already to make arrangements for a service appointment, you may contact Hyundai to set up a complimentary service appointment.
Maintenance or Service deemed to be necessary due to negligent use will be the financial responsibility of the renter as per our terms of use and terms of use agreement.
The Movility insurance covers you at all times when you are driving the vehicle in connection with the program. You are covered by a liability and collision policy with a coverage limit of $50,000 per person for bodily injury and $100,000 per accident, with a $25,000 coverage limit for property damage. You will be required to pay a $2,500 physical damage deductible per accident.
Our roadside assistance service provides break down help including towing, unlocking vehicle, and any other service needed when an incident or break down occurs. If you need roadside assistance, please call 1-800-243-7766 or go to the Account feature and tap the Roadside Assistance button to be connected with a customer care agent who can help. Please know that response times vary, depending on your location and hour of day.
Movility will be billed for any e-tickets or e-toll payments you incur. Once Movility receives the bill, your account will be charged, and you will be notified of the charges via email.
If you receive any physical tickets, citations, or toll charges tied to the vehicle, you are responsible for contacting Hyundai to make payments.
In the event we are unable to collect payment for these fees, your Movility participation may be suspended until payment is received.
If you get into a car accident, please ensure you are safe, and then contact the police or 911 if appropriate. Once you and your passengers are safe, contact the insurance company's claims center at 1-800-690-5520 or the phone number listed on the insurance card in the glovebox, then, contact Hyundai.